Perry Mandera and The Custom Companies, Inc. Customer Service Approach

Perry Mandera’s innovation and expertise within the transportation industry has expanded throughout his three-plus decades being the founder of the Illinois-establishment known as The Custom Companies, Inc. Over the years, Mandera has worked effortlessly to ensure his customers have easy access to important bill of lading documents. He has done so by making an electronic bill of lading available via The Custom Companies, Inc. online platform. As the head of sales operations and business development, Mandera has focused on making his customers’ shipping experiences convenient as possible. The bill of lading protects sellers of cargo by helping them track when carriers receive cargo, along with making sure cargo is shipped damage-free. Perry Mandara’s ingenuity has influenced the improvement of shipping guidelines.

 

Perry Mandera’s introduction to the transportation industry started during his stint in the U.S. Marine Corps Reserves. While being delegated to the motor pool, Mandera was presented with the opportunity to learn how to become a skilled truck driver. Developing his truck driving skills and knowledge of the trucking sector led Mandera to receive several career opportunities with transportation companies before becoming a successful transportation business owner in 1980. High-end customer service has always been a primary focal point for Perry Mandera and The Custom Companies, Inc (Bloomberg). A resourceful asset to The Custom Companies, Inc. and its clients is the organization’s Customer First program. The Customer First program allows customers to speak to a live Customer First service team representative that will answer their questions concerning shipping rates, pickups, and cargo tracking.

 

The implementation of state-of-the-art software programs to enhance The Custom Companies, Inc. client relations has helped Perry Mandera’s organization grow and evolve into a transportation industry mainstay. Mandera’s technological input has resulted in his company adopting three dynamic software systems. Cheetah Dispatch, Warehouse Management System, and Dock Management System provide clients and employees with a variety of service options. These three programs are responsible for a number of working variables like reducing errors and delays, enhanced inventory tracking, and providing proof of delivery documents.

More about Perry Mandera at http://www.customcares.com/donate.html